General Questions

How does Interview Zen work?

Interview Zen streamlines technical interviews in three simple steps: 1) Create custom technical questions for your interview, 2) Invite candidates who download our secure proctor app to record video responses, 3) Review comprehensive recordings including video answers, screen activity, and security monitoring reports to make informed hiring decisions.

What types of coding questions can I create?

Create any type of technical question including algorithmic problems, system design questions, debugging exercises, and role-specific tasks. Set custom time limits and define evaluation criteria. Candidates record video responses to your questions while our system ensures interview integrity through comprehensive monitoring.

How long does it take to set up an interview?

Interview setup typically takes 5-10 minutes. Create your questions, configure monitoring settings, and generate a secure candidate link. You'll receive notifications when candidates begin their interviews, and real-time monitoring starts immediately.

How do I monitor candidate interviews?

Once your interview is live, candidates record their responses using our secure proctor application. The system monitors for security violations in real-time and captures complete screen recordings. You can review multiple candidate sessions and receive detailed reports on any security concerns or violations.

What programming languages are supported?

We support all major programming languages including Python, JavaScript, Java, C++, Go, Ruby, and many more. Candidates can write code in their preferred language, and our system provides appropriate syntax highlighting and compilation support for real-time assessment.

Is candidate data private and secure?

Yes. All candidate interview data is stored securely with end-to-end encryption. Only authorized hiring team members can access interview recordings and assessments. We never share candidate information with third parties, and you can delete interview data at any time.


Features and Capabilities

What's included in the free plan?

The free plan includes 3 interview invitations per month with full access to video recording, screen monitoring, security detection, and basic analytics. Perfect for small teams or testing our platform.

What are the paid plan options?

Our Pro plan is $10/month for 15 interview invitations with enhanced analytics. Our Premium plan is $25/month for 100 interviews plus advanced features like API access and custom branding. All plans include full monitoring capabilities.

Can candidates take interviews on mobile devices?

Yes! Interview Zen works seamlessly on desktops, laptops, and tablets. While coding interviews are optimized for larger screens, our platform adapts to different devices. We recommend desktop or laptop for the best coding experience.

What if I'm not satisfied with candidate assessments?

You can review interviews multiple times and adjust evaluation criteria at no extra cost. Try analyzing different aspects like problem-solving approach, code quality, or communication skills. Our assessment templates can help you focus on the most relevant technical competencies.


Privacy and Data Protection

How does Interview Zen ensure data security?

Interview Zen uses AES-256 encryption for all interview data in transit and at rest, along with multi-factor authentication and strict access controls. Our infrastructure is hosted on AWS with enterprise-grade security protocols and regular security audits.

Who owns the interview data?

You own all interview data generated with Interview Zen including candidate responses, code solutions, and assessment reports. You can download, save, share, and use this data for your hiring decisions. We never claim ownership of your interview content or candidate assessments.

How does Interview Zen handle candidate privacy?

We follow privacy-by-design principles. Candidate interview data is only used for your specific hiring process and is never used to improve our general AI systems. We maintain transparency about data usage and collect only what's necessary to provide assessment services.

Is Interview Zen compliant with privacy regulations?

Yes. Interview Zen adheres to global standards like GDPR and CCPA, ensuring transparency and legal compliance in all candidate data-handling practices. We're actively pursuing SOC 2 Type 2 and ISO 27001 certifications for enterprise customers.


Getting Started

How long does it take to get started?

You can sign up and create your first interview in under 10 minutes. After the quick setup period, you'll be conducting interviews immediately. Most users complete their first candidate assessment within 30 minutes of signing up.

What devices and platforms does Interview Zen support?

Interview Zen works on any modern web browser including Chrome, Safari, Firefox, and Edge on Windows, macOS, iOS, and Android. Our responsive design ensures optimal interview experiences on desktop computers and tablets.

Do I need any technical knowledge to use Interview Zen?

Not at all! Interview Zen is designed for HR professionals and hiring managers. Simply create your interview questions, send candidate links, and review comprehensive reports. No technical expertise or coding knowledge required to evaluate candidates.

Can I update my interview questions after creation?

Yes! You can modify interview questions, add new coding challenges, and update evaluation criteria at any time. This is especially useful for refining your assessment process or adapting to different technical roles.


Pricing and Plans

How much does Interview Zen cost?

We offer a free plan with 3 interviews per month. Our Pro plan is $10/month for 15 interviews, and our Premium plan is $25/month for 100 interviews with advanced features like API access and custom branding.

Are there any hidden fees or usage limits?

No hidden fees! Each plan has clear interview invitation limits per month. All plans include unlimited question creation, real-time monitoring, screen recording, and access to our web platform.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time. Your interview questions and historical data will remain accessible, but you'll be limited to the Free plan's candidate limits after cancellation.

Do you offer refunds?

We offer a 30-day money-back guarantee. If you're not satisfied with Interview Zen during your first month of paid subscription, contact our support team for a full refund.

Support and Help

What support options are available?

We offer email support and an extensive help center with interview setup guides and best practices. Premium subscribers get priority support with faster response times.

How do I create effective interview questions?

Start with clear objectives and describe the problem: 'Write a function to find the longest substring without repeating characters'. Be specific about requirements, constraints, and expected approach. Our question templates and suggestions can help you get started.

What should I do if interview monitoring fails?

If monitoring fails, check that the candidate has a stable internet connection and proper browser permissions. Our system will provide specific feedback about any technical issues. You can always restart the interview session.

How do I contact support?

You can reach us at [email protected] or through the help section in your Interview Zen account. We typically respond within 24 hours, and Premium subscribers receive priority support.